The Consumer Rights Act has undergone several amendments over the years. Given the changing landscape, it is imperative to integrate technology into its application

Metro India News | AMARAVATI

Andhra Pradesh Minister for Food, Civil Supplies, and Consumer Affairs, Nadendla Manohar, emphasized the importance of raising awareness about the Consumer Rights Act to prevent fraud and protect citizens. Speaking at a state-level awareness seminar held at Tummalapalli Kalakshetram on the occasion of National Consumers Day, the Minister urged the public to familiarize themselves with their rights and responsibilities as consumers.

Minister Manohar said, “The Consumer Rights Act has undergone several amendments over the years. Given the changing landscape, it is imperative to integrate technology into its application. Virtual hearings and digital conveniences are being prioritized to streamline consumer grievance redressal this year,” he said.

Detailing the government’s efforts to support farmers, Minister Manohar revealed that the administration purchased 22.8 lakh metric tons of paddy directly from farmers through WhatsApp. Payments amounting to Rs.5,300 crore were credited to farmers’ accounts within 24 hours, exceeding the initial promise of a 48-hour timeline.

The Minister also spoke about the challenges faced during the implementation of the Deepam-2 scheme, under which 75 lakh free gas cylinders were distributed to beneficiaries. Despite obstacles, the program was executed on time, reflecting the government’s commitment to consumer welfare.

The minister pointed out that past consumer feedback practices, such as gathering public opinions on manufactured goods, have diminished over time. “We are bringing the Consumer Rights Act closer to every individual, ensuring that it is accessible and actionable,” he said.

The Minister announced plans to establish food labs in every district to ensure food safety and prevent misleading advertisements by businesses. “It is not enough to simply have laws for consumer protection. These laws must be implemented effectively at the grassroots level,” he remarked.

Speaking on the occasion, Food Commission Chairman Chitta Vijay Pratap Reddy highlighted the government’s focus on protecting vulnerable groups through consumer rights. He assured citizens that they could file grievances for up to two years from the date of a transaction. “Awareness is crucial to preventing exploitation. Students, as future citizens, must also learn about their rights and responsibilities,” he said.  

District Consumer Forum Chairman Chiranjeevi underscored the importance of consumer responsibility alongside rights. He revealed that Rs.7 crore in compensation had been disbursed in the district over the past two and a half years.

The event featured stalls showcasing consumer rights initiatives, which Minister Manohar personally inspected. He also distributed awards and mementos to students and members of consumer voluntary organizations who excelled in competitions organized across the state.