The key feedback touch points include petition submissions, FIR registrations, traffic violation e-Challans, passport verification services, and other police-related services

* QR codes displayed at police stations, offices, and other key locations

* Feedback is collected through outbound calls via the Citizen Feedback Call Centre

Metro India News | Hyderabad 

Telangana Police has launched an innovative, technology-driven initiative to enhance citizen feedback on police services.

The initiative was introduced during a virtual meeting chaired by Director General of Police (DGP) Dr Jitender. The meeting was attended by Cyberabad Commissioner of Police Avinash Mohanty, Joint Commissioner of Police D Joel Davis and other officers from the Cyberabad CP Office Mini Conference Hall on Thursday.

As part of the initiative, a QR code-based feedback system has been implemented to collect public opinions on their interactions with police services. Citizens can now scan QR codes displayed prominently at police stations, offices, and other key locations. Additionally, feedback is collected through outbound calls via the Citizen Feedback Call Centre, managed by the Centre of Excellence (CoE)-CID.

The key feedback touch points include petition submissions, FIR registrations, traffic violation e-Challans, passport verification services, and other police-related services. Posters promoting the initiative have been distributed across all police stations and offices to encourage participation.

An initial batch of five posters per police station and office has been distributed through DSP Stores from the Chief Office. Unit Officers and Range IGPs have been tasked with ensuring proper display and timely implementation of the initiative. This represents a significant step towards accountability, transparency, and enhanced public satisfaction with police services in Telangana.